FAQs

WHERE DO YOU SHIP ?

We currently ship to Canada US.

 

DO YOU OFFER FREE SHIPPING ?

We offer free shipping on all orders.

 

HOW LONG DOES SHIPPING TAKE ?

Orders take 1 to 3 business days to process and ship.

 

WHEN CAN I EXPECT MY PACKAGE ?

Orders take 3 to 7 business days to deliver. 

 

CAN I RETURN A PRODUCT IF I DON’T LIKE IT ?

Absolutely,  you may return any unused product in the same condition that you’ve received it and it must be in its original packaging within thirty ( 30 ) days from the date of delivery for exchange or refund. Send us an email at sales@blaqalpha.com before you return your item. You will be responsible for the costs related to the returning item(s).

More informations can be found on our exchange and return policy page.

 

DO YOU OFFER A WARRANTY ON YOUR PRODUCTS ?

All of our watches comes with a 12 month warranty. 

This warranty covers your watch for any manufacturing defects on the movement and/or case of the watch. Accidental damages such as scratches to the glass, case, strap, wear and tear are not covered by this warranty.

To process a warranty request please contact us at sales@blaqalpha.com you will then be provided with further instructions.